Frights & Fizz Privacy Policy

This Privacy Notice sets out the basis on which we will process the personally identifying information (‘Personal Data’) that we collect and receive from and about users of our websites (), (together “the Sites”) and customers who purchase tickets for our events, attend our events or subscribe to our newsletters.

Our privacy commitments
We will only collect, keep, use and share Personal Data for legitimate business purposes that we explain here below, or if we’re legally required to do so.

We will be as clear and open as we can with you on what Personal Data we collect and how it will be processed.

For as long as we maintain records of your Personal Data, we will keep it up to date and protect it with appropriate safety measures.

CUSTOMERS

Data Collection
We collect the following Personal data from or about you as an Frights & Fizz customer:

• Personal Data Collected Directly from you through the booking process: your name, phone number, postal address, email address, gender and age. Our legal basis for the collection and processing of this data is the provision to you of the services purchased by you.
• Personal Data Collected Automatically from the use by you of the Sites. The data transmitted from your browser includes your IP address, the date and time of the visit the pages accessed, the access status/HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is to be able to operate the Sites and provide you with access to the pages you wish to access.
• Personal Data received Indirectly through our suppliers which enables us to create and store a record of your purchase history. The legal basis for collecting and processing this personal data is our legitimate interests in knowing more about our customers.

Data Uses
We use your Personal Data:

• For the administration of your purchases and our events and to contact you about your purchase (for example with details on your tickets and your attendance).
• To contact you with marketing messages which you have requested or agreed to receive from us (for example via a branded newsletter);
• To contact you with surveys and feedback requests (for example relating to a show you attended);
• To analyse the purchase history of our customers and the way our customers use the Sites.

Cookies
We use cookies (small text files which are transferred to your browser by the Sites to identify data traffic patterns, personalise contents and support security. The cookies we use are described in more detail in our cookie statement. They do not provide any information which might disclose the identity of a specific person but they may potentially identify your computer, your browser and your internet settings. You may change the storing of cookies in your browser settings at any time by selecting the function “accept no cookies”. However, disabling essential cookies may result in you no longer be able to use the entire functionality of the Sites.

Google Analytics
Google Analytics, a web analytics service provided by Google, Inc. (“Google”) also places cookies on your computer, to enable Google to provide us with activity reports relating to the Sites. Google uses this data only to provide us with information on how users use the Sites and does not associate your IP address with any other data held by Google. The information generated by Google cookies about your use of the platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. You may refuse these cookies by selecting the appropriate settings on your browser or by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

Data Sharing
Entertainment 51 will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate the Sites, provide our services to you and administer your account.

Social Media
We will share your Personal Data with social media sites to enable them to provide marketing messages that you have agreed to receive from them. The social media sites we share your Personal Data with as at the date of this Privacy Notice and their respective privacy statements are:

• Facebook,. https://www.facebook.com/privacy/explanation
• Hootsuite, https://hootsuite.com/legal/privacy

Frights & Fizz Limited Terms & Conditions

The following terms and conditions apply to all Frights & Fizz Cinema events (“Events”) provided by Frights & Fizz (the “Event Provider”). On purchasing one or more tickets to an Event you agree to these terms and conditions on behalf of yourself and your guests at the Event. Personal information provided as part of the booking process will be used by the Event Provider to administer the Event you are attending and to provide you with information about other Frights & Fizz events.
More information about how we handle personal data is available in our privacy policy.

Event Specific terms
The Event Provider will supply information about the Event at the time of booking (‘Booking Information’). This information will be specific to the relevant Event and will include the following:

• The date of the Event and the nature of the Event location or venue and whether the Event is to be held indoors or outdoors.
• Whether the location or venue is accessible to wheelchair users or other less able-bodied customers;
• Whether age restrictions apply to the Event and what those restrictions are; and
• The identity and contact details for the Event Provider and Event Provider’s ticket agent for the Event.

Ticket Purchase
Tickets are sold online by Frights & Fizz and via online booking agents and are subject to the agent’s terms and conditions of sale and to the agent’s booking and administrative fees levied at the point of sale. The Event Provider is not responsible for and does not process, handle or receive the booking and administrative fees. Any complaints relating to the booking process/administration fees should be directed to the booking agent.

Where the Booking Information states that an age restriction applies to the Event the Event Provider will operate a strict ID policy. To gain access to the Event ticket holders must produce a valid form of photographic identification. Accepted forms of identification are UK/EU/International Passports, National Identity Cards and Valid Driving Licenses. Please note that only original documents will be accepted as proof. Refunds will not be provided to those who are not admitted to the Event as a result of failure to provide acceptable identification or who do not comply with the applicable age restriction.

Added value tickets (VIP) are sold at the discretion of the Event Provider. Additional information will confirmed at time of purchase.

Refund and Cancellation policy
No Refunds. Once purchased, tickets are non-refundable except, subject to these terms and conditions, on cancellation of the Event by the Event Provider. Tickets cannot be exchanged or returned except in the case of manifest error by us or our agents. It is your responsibility to check that the information contained in the acknowledgement of order and the tickets is accurate. Tickets may not be, resold, reissued or transferred to any other person. They specifically may not be used as rewards or competition prizes. Unauthorised resale (or attempted unlawful resale) of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation. Tickets remains the property of the Event Provider and are a personal revocable license which may be withdrawn and admission refused at any time upon refunding the printed purchase price.

Event cancellation. In the unlikely event of our having to cancel an Event entirely due to licensing or other legal restrictions or for safety reasons then the Event Provider will endeavour to inform all purchasers using the contact details provided at the point of purchase. On cancellation, the Event Provider will offer ticket holders the opportunity either; (i) to exchange their tickets for subsequent Frights and Fizz performances of the same event or another Frights and Fizz event; or (ii) to a refund equal to the face value of the tickets. This option must be exercised within 2 weeks of notification by the Event Provider of the cancellation. Booking fees or other charges levied by the ticket agent are not refundable. This is the Event Provider’s sole liability to ticket holders in the event of cancellation.

In the event of a cancellation, postponed, venue change or content is significantly changed, we will do our best to inform all purchasers using the contact details provided at time of purchase. However it is the responsibility of the purchaser to check whether the event is going ahead at the scheduled date, time and Venue. We cannot guarantee we will make contact with you.

Disruption. No ticket exchanges or refunds will be given if the Event or the opening or start of the Event is disrupted or delayed for reasons such as security alerts, traffic incidents, adverse weather conditions and strike action. The Event will commence or continue as soon as the Event Provider is reasonably able to do so. Where the Booking Information states that the Event will be held outdoors customers and their guests are expected to be prepared for inclement weather.

Location and venue
Any location or indication of likely location for an Event given before or at the time of booking is provisional only and subject to confirmation. The Event Provider will confirm the exact location of each Event by email at least 48 hours in advance of the Event using the contact details provided by the ticket purchaser. No refunds or exchanges are available if for any reason any ticket holder is unable or unwilling to travel to the location. The cost of travel to and from the location and venue is the responsibility of the person attending the Event.

Tickets are issued subject to the rules and regulations of the venue which are available from the venue when advised. Breach of the venue’s rules and regulations, breach of these terms and conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the venue or Event Provider to refuse admission or eject you from the venue without refund or compensation. This includes failure to comply with any reasonable instruction given by the Event Provider or the venue or (where persons under 18 are admitted to the Event) any attempt by a minor to purchase alcohol or any person who attempts to purchase alcohol for a minor.

The venue may conduct security searches to ensure the safety of patrons and may refuse entry to individuals or to large items of luggage without refund or compensation. A copy of the search policy for each Event will be available upon request at the entry point to the venue.

Food and/or drink may not be brought into the Event. Only items purchased at the venue may be consumed. Patrons with specific dietary requirements must notify the Event Provider at least 5 working days ahead before the Event via email to hello@frightsandfizz.co.uk.

No trading or promoting is allowed within the venue without the express prior written permission of the Event Provider.

Accessibility
Where the Booking Information indicates that the venue and facilities for each Event are wheelchair accessible, this may not include all seating areas due to building restrictions.

Some elements of the Event experience may require physical activity. Haze, strobe lights, and flashing lights may also be in use.

Disabled patrons holding a valid Freedom Pass, Blue Badge, or equivalent (including PIP/DLA recipients) are entitled to one free carer ticket, provided they contact the Event Provider on hello@frightsandfizz.co.uk for more information before booking to confirm the accessibility of the venue and to reserve a carer ticket. Please allow a minimum of 48 hours for your enquiry to be processed.

Dress Code and Publicity
Guests are expected to be appropriately dressed at all times.

The unauthorised use of photographic and recording equipment is prohibited. Tapes or films may be destroyed. Cameras and laser pens are prohibited, and together with mobile phones with cameras, may be confiscated for the duration of the Event. The Event Promoter accept no responsibility for any personal property.

Ticket holders consent to filming and sound recording as participants in the Event. Recordings may be used for promotional and marketing purposes by Frights and Fizz and its partners.

Liability
The Event Provider’s liability to any person in relation to the purchase of tickets for any Event or in relation to the attendance of that person at any Event shall be limited to direct loss and/or damage actually incurred. In addition, the Event Provider’s total liability to such person shall not in any circumstances exceed the value of the ticket for the relevant Event purchased by or on behalf of that person. We shall not be liable for any special or indirect loss or damage irrespective of whether we have been informed of circumstances where such losses might be incurred. The Event Provider does not attempt to limit or exclude its liability for death or personal injury caused by our negligence or that or our employees or agents and any other liability that may not be limited or excluded by applicable law.

General
No variation to these terms and conditions shall have effect unless in writing and signed by an authorised representative of Frights and Fizz.

These terms and conditions are subject to the laws of England and Wales and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

Anti-social behaviour will not be tolerated and you will be ejected without a refund.

Management reserve the right to refuse entry and no refund will be issued.